Refund policy
Last Updated: May 27, 2026
At NORTHMERE, we are committed to providing quality products and a reliable shopping experience. If your order does not meet your expectations, you may request a return in accordance with the policy below.
By placing an order through our website, you agree to the terms outlined in this Refund Policy.
RETURN PERIOD
Customers may request a return within 30 days of the delivery date shown by the tracking information.
To be eligible, the return request must be submitted within this timeframe. Returns requested after 30 days from delivery may not be accepted.
RETURN ELIGIBILITY
To qualify for a return, items must meet all of the following conditions:
• Unused and unworn
• Unwashed and in original condition
• Returned with original tags and packaging
• Accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not comply with these requirements.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Underwear and socks for hygiene reasons
• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Fragrances or personal care items that have been opened or unsealed
HOW TO REQUEST A RETURN
To request a return, please contact our support team at:
Please include:
• Full name used on the order
• Order number
• Reason for the return
Our team will provide the return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted or processed.
RETURN SHIPPING
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
For international returns, any customs duties, taxes, or import fees are the responsibility of the sender.
We strongly recommend using a tracked shipping service, as NORTHMERE is not responsible for returns lost in transit.
REFUNDS
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@northmere-clothing.com.
EXCHANGES
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may issue a refund instead.
Items that do not meet the return eligibility requirements cannot be exchanged.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
• Your order number
• Clear photos showing the issue
We will review the case and provide an appropriate resolution as quickly as possible.
CANCELLATIONS
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it can no longer be cancelled and must follow the standard return procedure.
CONTACT INFORMATION
For all return, refund, or exchange enquiries, please contact: