Shipping policy
Last Updated: May 27, 2026
At NORTHMERE, we are committed to providing reliable and trackable shipping services to ensure your order arrives safely and efficiently.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
During periods of high demand, seasonal promotions, or unforeseen operational delays, processing times may be extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
DELIVERY TIMES
Estimated delivery times after dispatch:
🇺🇸 United States
• Standard Tracked Shipping
• Estimated delivery: 7–12 business days
🇨🇦 Canada
• Standard Tracked Shipping
• Estimated delivery: 7–14 business days
🇬🇧 United Kingdom
• Standard Tracked Shipping
• Estimated delivery: 7–14 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, or other external factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
• Delivery destination
• Package size and weight
• Selected shipping method
• Ongoing shipping promotions or offers
Where applicable, free shipping promotions will be automatically applied during checkout.
TRACKING INFORMATION
All orders are shipped using tracked delivery services.
Tracking details will be sent to the email address provided during checkout once the order has been dispatched.
Please allow up to 72 hours for tracking updates to appear after shipment confirmation.
CUSTOMS, DUTIES & IMPORT FEES
For international orders, additional charges may apply, including:
• Customs duties
• Import taxes
• Carrier handling fees
These charges are determined by the destination country and remain the responsibility of the customer.
NORTHMERE is not responsible for customs delays or additional import-related costs.
REMOTE AREA SURCHARGES
Some shipping carriers may classify certain locations as remote or extended delivery areas.
If applicable, additional shipping fees may be charged at checkout after the delivery address is entered.
ORDER CHANGES AND CANCELLATIONS
Once an order has been submitted and entered processing, it may no longer be modified or cancelled.
Customers must ensure that shipping and billing information is accurate before completing checkout.
DELIVERY DELAYS
Delivery delays may occur due to circumstances outside our reasonable control, including:
• Carrier delays
• Customs inspections
• Severe weather conditions
• High seasonal demand
• Transportation disruptions
We appreciate your patience and understanding in these situations.
LOST, STOLEN OR DELAYED PACKAGES
If a package appears significantly delayed or lost in transit, please contact our support team so we can assist you in opening a carrier investigation where applicable.
NORTHMERE is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided by the customer.
DAMAGED ITEMS
If your order arrives damaged or defective, please contact us within 5 business days of delivery.
Please include:
• Your order number
• Clear photos of the issue and packaging
Our team will review the case and provide an appropriate resolution.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
NORTHMERE is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.
CONTACT INFORMATION
For any shipping-related enquiries, please contact: